Shipment

Processing time of your order
Once we receive your order, processing begins within 1 to 3 business days. During this time, your items will be confirmed, carefully inspected, and securely packaged to ensure high-quality and meticulous preparation before shipping.

Delivery time after dispatch
Once processing is complete, we hand over your order to a trackable shipping service. Delivery typically takes place within 10 to 18 business days, depending on the destination and current logistics situation.

Estimated total delivery time
From the time you place your order, please allow a maximum delivery time of approximately 21 days. While we always strive to deliver your order as quickly as possible, external factors such as customs, seasonal workload, or shipping delays by third-party providers may cause slight deviations.

Secure delivery with tracking
We rely on experienced shipping partners to guarantee reliable and secure transport of your order. With every order, you will receive a tracking number so you can transparently track the entire shipping process.

Customer service & orders via Klarna
If unexpected delays occur or you need assistance, please contact our team directly at info@xelvanixo.com before contacting Klarna. Our customer service team always strives to resolve your concerns promptly and professionally.